Simplify body shop management activities by controlling all operations in real time

SHOP MANAGER

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NOVITA’

Portale self-service per i clienti

La possibilità di prenotare un appuntamento online è una giusta aspettativa del cliente. Il nuovo Portale self-service per i clienti di PlanManager consente ai tuoi clienti di fare proprio questo.

Attraverso il semplice utilizzo del portale online, un cliente può prenotare un preventivo, una riparazione o un controllo tecnico all’orario che gli si addice. Per ogni nuovo appuntamento il calendario delle prenotazioni presenterà al cliente date e orari in base alla disponibilità attuale. Non appena il cliente prenota e conferma un appuntamento, una nuova pratica apparirà direttamente in PlanManager. Ciò significa che non è necessario alcuno sforzo amministrativo aggiuntivo da parte del team del servizio clienti. Contattaci per saperne di più.

PROCESS EFFICIENCY

Regardless of how big or small your business is, Shop Manager helps you manage it by increasing productivity and therefore profitability. The management system can be customized to improve all existing repair processes and can be used on the various digital devices in use (tablet, smartphone, etc.)

Shop Manager manages and optimizes the entire process:
from the notification of the damage to the invoice 

Thanks to the integration with the estimating system, Shop Manager simplifies management activities by optimizing workflow and information management, with real-time visibility on operations.

Shop Manager’s communication tools provide the customer with multiple touchpoints throughout the repair process. Shop Manager is the best solution for optimizing shop floor workflows and simplifying administrative workflows in order to achieve the best customer satisfaction while also achieving greater staff involvement.

  • Thanks to the integration with the estimating system, Shop Manager simplifies management activities by optimizing workflow and information management, with real-time visibility on operations.
  • Shop Manager’s communication tools provide the customer with multiple touchpoints throughout the repair process. Shop Manager is the best solution for optimizing shop floor workflows and simplifying administrative workflows in order to achieve the best customer satisfaction while also achieving greater staff involvement.
  • Centrally manage and advance the repair case following the best available process
  • Improve delivery times by predicting completion dates based on actual availability, the expertise and speed of your technicians
  • Improve communication with customers, principals and suppliers thanks to the sending of integrated e-mails, with the outgoing and incoming SMS service and with the creation and collection of NPS surveys
  • The system is compatible with multiple devices and allows the management of the case in a completely electronic way, reducing the use of paper to a minimum
  • Safe and secure data, entirely web-based, no server is required for case management
  • Make sure courtesy cars are used to their best advantage
  • Optimized image management to ensure monitoring of the entire repair process and for better management of costs and sales
  • Create a smooth and consistent experience for internal users and customers
  • Provides high levels of customer satisfaction
  • Improve internal collaboration through real-time data sharing and integrated chat function
  • Enhance your accounting process with multiple links to accounting packages
  • Global support and development team
  • Self-management on users and privileges means that the repairer can enable new modules, create new positions and modify users according to his needs
  • NEW: the self-service portal allows customers to directly choose the most suitable collection and delivery date / time for them, it also allows you to transmit images and receive updates on the status of the repair, all remotely

ROI CALCULATOR

Usa il nostro calcolatore per conoscere il ritorno sull’investimento (ROI) e vedere come PlanManager può migliorare i tuoi processi di carrozzeria
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On average, Shop Manager customers get:

  • 10% increase in technician utilization capacity
  • 60 minutes of administration time saved on average per claim
  • 1.5 Additional labor hours sold per claim

Features of Shop Manager

Multi-site, cloud-based, globally supported operation

Integrated with budgeting tools

Management of the courtesy car and management costs

Self-service portal for customers, real-time booking and file updates

Customizable configuration

Reception App for acceptance with checklist management and customer satisfaction surveys

Workshop App for workshop technicians with automatic updates and activity status

Inspector App for smart-mobile work with fast image capture

SMS with updates related to the status of the case

LATEST NEWS

Solera Italia has recently obtained the ISO/IEC

We are pleased to announce that Solera Italia has recently obtained the ISO/IEC 27001:2013 certification issued by the prestigious international body BSI. The adoption of the certification concerns the technical solutions provided by Solera Italia for the management...

We’re at Autopromotec. Italy’s most prestigious automotive event.

Autopromotec is back, and this year it has come back bigger and better! The event takes place between 25th and 28th May in Bologne. Solera | Kromeda will be there, under our Solera banner with a great new stand, but with the same friendly faces. As ever, we’ll be...

Asirom VIG and Solera strengthen collaboration with AI technology integral to the future vision of motor claims

Relationship demonstrates power of damage estimation assisted by AI, a game-changer for the motor insurance industry pioneered by Qapter Intelligent Estimating

Insurance Connect Event

Solera Italia is attending Insurance Connect 2021 !
We are pleased to meet you on 4 November 2021 at Milano – Corso Magenta 61 (Palazzo delle Stelline).

SOLERA ACQUIRES AUTOMOTIVE SOFTWARE PROVIDER TO ACCELERATE EXPANSION OF ITS GLOBAL STATE-OF-THE-ART BODYSHOP MANAGEMENT SOLUTION

December 2nd, 2020, Westlake, Texas – Solera Holdings, Inc. (“Solera”), a global leader in risk and asset management data and software solutions for the insurance and automotive industries, today announces the acquisition of InSyPro

Solera|Autodata and Solera|Kromeda official partners of Ricambisti Day 2019

Solera | Autodata will be technical partner of the Ricambisti Day 2019, the event, organised by Collins/Notiziario Motoristico in Verona, is scheduled for the 21st March 2019. This event is unique in Italy and is fully dedicated to the IAM Automotive industry,...

REC.IT – Remote Assessment Solution powered by Solera Italia

REC.IT - Remote Assessment Solution powered by Solera ItaliaRemote Assessment easier than ever

Solera Italia will be at Autopromotec Conference Workshop 4.0 – digitization and new trends in mobility, the future of car repairer

Solera Italia will be at Autopromotec Conference Workshop 4.0 – digitization and new trends in mobility, the future of car repairer

CONTACT US

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Sede Legale e Direzione: Via Privata Duccio di Boninsegna 10, 20145 Milano (MI)  PIVA: 01664900592

Phone : (+39) 02 / 49.83.932

Email : [email protected]

 

Via Privata Duccio di Boninsegna 10 20145 Milano