Simplify body shop management activities by controlling all operations in real time
SHOP MANAGER
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Portale self-service per i clienti
La possibilità di prenotare un appuntamento online è una giusta aspettativa del cliente. Il nuovo Portale self-service per i clienti di PlanManager consente ai tuoi clienti di fare proprio questo.
Attraverso il semplice utilizzo del portale online, un cliente può prenotare un preventivo, una riparazione o un controllo tecnico all’orario che gli si addice. Per ogni nuovo appuntamento il calendario delle prenotazioni presenterà al cliente date e orari in base alla disponibilità attuale. Non appena il cliente prenota e conferma un appuntamento, una nuova pratica apparirà direttamente in PlanManager. Ciò significa che non è necessario alcuno sforzo amministrativo aggiuntivo da parte del team del servizio clienti. Contattaci per saperne di più.
PROCESS EFFICIENCY
Regardless of how big or small your business is, Shop Manager helps you manage it by increasing productivity and therefore profitability. The management system can be customized to improve all existing repair processes and can be used on the various digital devices in use (tablet, smartphone, etc.)
Shop Manager manages and optimizes the entire process:
from the notification of the damage to the invoice
Thanks to the integration with the estimating system, Shop Manager simplifies management activities by optimizing workflow and information management, with real-time visibility on operations.
Shop Manager’s communication tools provide the customer with multiple touchpoints throughout the repair process. Shop Manager is the best solution for optimizing shop floor workflows and simplifying administrative workflows in order to achieve the best customer satisfaction while also achieving greater staff involvement.
- Centrally manage and advance the repair case following the best available process
- Improve delivery times by predicting completion dates based on actual availability, the expertise and speed of your technicians
- Improve communication with customers, principals and suppliers thanks to the sending of integrated e-mails, with the outgoing and incoming SMS service and with the creation and collection of NPS surveys
- The system is compatible with multiple devices and allows the management of the case in a completely electronic way, reducing the use of paper to a minimum
- Safe and secure data, entirely web-based, no server is required for case management
- Make sure courtesy cars are used to their best advantage
- Optimized image management to ensure monitoring of the entire repair process and for better management of costs and sales
- Create a smooth and consistent experience for internal users and customers
- Provides high levels of customer satisfaction
- Improve internal collaboration through real-time data sharing and integrated chat function
- Enhance your accounting process with multiple links to accounting packages
- Global support and development team
- Self-management on users and privileges means that the repairer can enable new modules, create new positions and modify users according to his needs
- NEW: the self-service portal allows customers to directly choose the most suitable collection and delivery date / time for them, it also allows you to transmit images and receive updates on the status of the repair, all remotely
Give your customer a new digital experience, reduce the number of phone calls, easily implement anti-corona processes in your company and optimize your planning :
with the Shop Manager Self Service Portal!
What is the Shop Manager Self Service Portal ?
The Self Service Portal is a website that allows owners of damaged vehicles to share information (including pictures) with the repairer, make an appointment for an estimate or a repair, and obtain real time information about the status of the repair. The website is accessible from a PC, Mac, laptop, tablet or smartphone.
How does the Shop Manager Self Service Portal work?
The Self Service Portal is accessible through a link on your own company website, through a URL you can communicate, or through a link you can e-mail to the customer from Shop Manager. Because the Self Service Portal is linked to Shop Manager the information the customer uploads is directly available to you, and the customer will in turn be able to see real time information on the repair.
Why activate the Shop Manager Self Service Portal?
The Self Service Portal saves you a lot of time because it reduces the time spent on the phone trying to plan appointments with customers, and it eliminates time ‘lost’ answering customer queries on the repair status. The customer can now communicate 24/7 with you, when and where they see fit, giving them the digital experience they look for and that work providers and insurance companies expect from you.
How to activate the Shop Manager Self Service Portal?
ROI CALCULATOR
On average, Shop Manager customers get:
- 10% increase in technician utilization capacity
- 60 minutes of administration time saved on average per claim
- 1.5 Additional labor hours sold per claim
Know more
Features of Shop Manager
Multi-site, cloud-based, globally supported operation
Integrated with budgeting tools
Management of the courtesy car and management costs
Self-service portal for customers, real-time booking and file updates
Customizable configuration
Reception App for acceptance with checklist management and customer satisfaction surveys
Workshop App for workshop technicians with automatic updates and activity status
Inspector App for smart-mobile work with fast image capture
SMS with updates related to the status of the case
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Sede Legale e Direzione: Via Privata Duccio di Boninsegna 10, 20145 Milano (MI) PIVA: 01664900592
Phone : (+39) 02 / 49.83.932
Email : [email protected]