January 13, 2022 – Bucharest, Romania – Audatex, part of Solera Holdings, Inc., a leading global provider of integrated vehicle lifecycle and fleet management software-as-a-service, data, and services, and Asirom VIG, one of the most important insurance companies in Romania, are taking the next step of using Artificial Intelligence (AI) to settle claims faster and shorten key-to-key times. Together, they have extended their strategic technology relationship by implementing Solera’s Qapter Intelligent Estimating into the motor claims process.
Earlier this year, Asirom became one of the first insurance providers to use Solera’s AI in the vehicle risk inspection process, successfully implementing Qapter Intelligent Damage Detection. This enables new policyholders to take photos of their vehicles and then use AI to detect damages at the time of underwriting. The deployment of Intelligent Estimating takes this one step further by introducing AI into the damage estimating process, empowering claims handlers to process smaller claims more efficiently.
Cristian Ionescu, CEO, Asirom VIG commented: “Delighting customers remains our top priority in claims handling and we’re constantly on the lookout for innovations to further improve their experience. Using AI in the detection and assessment of damage helps us to ensure full transparency for the customer as well as reducing the time to process claims. In addition, using AI to detect and document pre-existing damages at policy inception helps us to improve risk scoring at underwriting and ensure only new damages are compensated in a potential accident claim.”
“Solera provides a claims management solution that is flexible and scalable, helping Asirom to introduce AI in multiple touch points in the process,” Ionescu added. “Our continued collaboration with Solera allows us to extend the capabilities of AI for vehicle risk inspection, putting the need for fast and accurate estimates at the heart of motor insurance claims.”
“Asirom continues to share our vision by implementing new technologies that use Artificial Intelligence to achieve better business outcomes. We’re delighted to introduce Qapter Intelligent Estimating as the next stage in our ongoing strategic relationship with Asirom”, said Aurel Ivan, Country Manager of Solera Audatex Romania. “Working closely with Asirom, we are driving innovation and first-class claims assessment across the ecosystem to deliver faster settlements and shorter key-to-key times through AI.”
Visit www.qapter.com for more information on Qapter Intelligent Estimating or to request a trial.
About Asirom Vienna Insurance Group
Asirom VIG is one of the most important insurance companies on the market, with 30 years of experience, in Romania. The company has a national network of 140 agencies, 1,900 active agents and numerous external partners.
Asirom is part of the Vienna Insurance Group (VIG), a company with over 200 years of experience in the financial field and leader in the insurance market, both in Austria and in Central and Eastern Europe. VIG manages 50 insurance companies in 30 countries and has over 25,000 employees. The group has the best rating in the ATX index on the Austrian stock market and is also listed on the Prague Stock Exchange.
For more information, please visit www.asirom.ro
Trusted the world over, Audatex UK has redefined global knowledge and data insight in risk and asset management since 1987. Through unrivalled integrated technology, we connect vehicle owners and drivers, insurers, repair shops, assessors, and suppliers, empowering all to make quicker, smarter decisions. We consistently challenge expectations through continuous investment and digital innovation. For more information, visit www.audatex.co.uk.
Solera is a leading global provider of integrated vehicle lifecycle and fleet management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries.